Resolving faded or difficult to read text in Opus 2

If text in the Opus 2 Platform appears faded or hard to read, this is usually caused by the browser falling back to an alternative font (commonly Lato Light) instead of the intended Lato font. This can happen due to browser caching issues, missing font installations, or browser settings that block custom web fonts.

Resolving faded or difficult-to-read text

Step 1: Clear your browser cache

Cached resources can prevent the correct font from loading. Clearing the cache often resolves the issue.

Chrome: Settings → Privacy and Security → Clear browsing data

Firefox: Menu → Settings → Privacy & Security → Clear Data

Safari: Preferences → Privacy → Manage Website Data → Remove All

After clearing the cache, refresh the page.

Step 2: Check font installation

Ensure the Lato font is installed on your device. If it is missing, the browser will substitute a fallback font.

Windows

1. Download Lato from Google Fonts.
2. Extract the downloaded files.
3. Double-click the .ttf file and select Install.

Mac

1. Download Lato from Google Fonts.
2. Open the downloaded file.
3. Click Install Font.

Step 3: Enable web fonts in browser settings

Some browsers may block custom fonts due to privacy or content restrictions.

Chrome Settings → Privacy and Security → Site Settings → Additional Content Settings → Fonts. Ensure Allow sites to use their own fonts is enabled.

Firefox Settings → Fonts & Colours: Confirm the default font is set to Lato.

Safari Preferences → Advanced: Ensure Never use font sizes smaller than is unchecked.

Step 4: Force refresh the page

After completing the steps above, perform a force refresh to reload all assets.

• Windows: Ctrl + F5
• Mac: Command + Shift + R

If text clarity issues persist after following these steps, contact Opus 2 Platform Support for further assistance. Ensure your browser and operating system are kept up to date to avoid font-rendering issues in the future.

Related documentation

Opus 2 has help information accessible within the application; click the question mark and then select Documentation in the upper-right area of the platform. You can also access the documentation at: Opus 2 Support.

How to contact us

To contact us about the documentation, or if you have any other questions or issues about Opus 2 solutions, contact Opus 2 Platform Support by emailing Opus 2 Platform Support.