The platform supports two types of authentication outside of SSO authentication:

  1. Direct Authentication with User Credentials
  2. Two-Factor Authentication via an Authenticator Application

Direct Authentication with User Credentials

This option allows users to authenticate using their username and password.

Two-Factor Authentication via an Authenticator Application

This option adds an extra layer of security by requiring users to authenticate using a password and a one-time code generated by an Authenticator application such as Google Authenticator or FreeOTP.

Creating a User with Multi-Factor Authentication

  1. Click on the system cog icon to open the system admin page.

  1. Click on the Users tab near the top left of the window.
  2. Click on the Add button.
  3. In the Add New User dialog box, select Password as the authentication method.
  4. The MFA (multi-factor authentication) option is selected by default. If this is not desired, it may be toggled off.
  5. Enter the username, select a role, and enter the email address for the user.

A screenshot of a login form

Description automatically generated

  1. Click Save to create the user with multi-factor authentication.

End User Setup

The user will receive two emails to the provided address:

  1. Alerting them that an account has been created by the administrator. 
  2. Providing them a link which can be used to verify the email address, update the password, and configure MFA if required. *The link will expire within 24 hours*
  3. The user must accept the usage policy.
  4. The user must then follow the instructions to set up MFA if required. 


A screenshot of a qr code

Description automatically generated

  1. The user may then create the password that they will use for authentication.
  2. A verification email will be sent to the account holder. The user must click the link provided to verify the address. 
  3. The user may now log in to the platform with their email address and new password.