If text on our site appears faded or difficult to read, this issue can occur for a few reasons, causing the browser to display a fallback font (often Lato lite) that does not render as clearly and can be difficult to read. 

Solution

Follow the steps below to ensure the Lato font is properly installed and displayed:

Clear Your Browser Cache

Sometimes, browser caching issues may prevent the proper font from loading. Clearing your cache can resolve this.

Steps to clear cache:

  • Chrome: Go to Settings > Privacy and Security > Clear browsing data.
  • Firefox: Go to Menu > Settings > Privacy & Security > Clear Data.
  • Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.

Check Font Installation

Ensure the Lato font is installed on your device. If it's missing, your browser may substitute it with a font that isn't as legible.

Windows:

  • Download Lato from Google Fonts: https://fonts.google.com/specimen/Lato
  • Extract and install the font by double-clicking the `.ttf` file and selecting "Install."

Mac:

  • Download Lato from Google Fonts: https://fonts.google.com/specimen/Lato
  • Open the downloaded file, then click “Install Font.”

Enable Web Fonts in Browser Settings

Browsers sometimes block custom fonts due to privacy settings. Make sure web fonts are enabled.

Steps for enabling web fonts:

  • Chrome: Go to Settings > Privacy and Security > Site Settings > Additional Content Settings > Fonts and make sure it's set to "Allow sites to use their own fonts."
  • Firefox: Go to Settings > Fonts & Colors and verify that the default font is set to "Lato."
  • Safari: Go to Preferences > Advanced and ensure that “Never use font sizes smaller than” is unchecked.

Force Refresh the Page

After taking the steps above, refresh the page to ensure that the correct font is loaded.

To force refresh the page:

  • Windows: Press `Ctrl + F5`.
  • Mac: Press `Command + Shift + R`.

By ensuring that the Lato font is installed and your browser settings are correctly configured, you should resolve the faded or difficult-to-read text issue. If the problem persists, contact our support team for further assistance.