Minimum Software Version8.18.10
Solution(s)Cases International Cases US Institutions Counsel
Provides guidance on resolving issues where text appears faded or difficult to read by ensuring the correct font is loaded and browser settings are configured correctly.


If text in the Opus 2 Platform appears faded or hard to read, this is usually caused by the browser falling back to an alternative font (commonly Lato Light) instead of the intended Lato font. This can happen due to browser caching issues, missing font installations, or browser settings that block custom web fonts.


Following the steps below will ensure the correct font is installed, loaded, and rendered clearly.

1. Clear your browser cache

Cached resources can prevent the correct font from loading. Clearing the cache often resolves the issue.

  • Chrome:
    Settings → Privacy and Security → Clear browsing data
  • Firefox:
    Menu → Settings → Privacy & Security → Clear Data
  • Safari:
    Preferences → Privacy → Manage Website Data → Remove All

After clearing the cache, refresh the page.

2. Check font installation

Ensure the Lato font is installed on your device. If it is missing, the browser will substitute a fallback font.

Windows

  1. Download Lato from Google Fonts.
  2. Extract the downloaded files.
  3. Double‑click the .ttf file and select Install.

Mac

  1. Download Lato from Google Fonts.
  2. Open the downloaded file.
  3. Click Install Font.

3. Enable web fonts in browser settings

Some browsers may block custom fonts due to privacy or content restrictions.

  • Chrome:
    Settings → Privacy and Security → Site Settings → Additional Content Settings → Fonts
    Ensure Allow sites to use their own fonts is enabled.

  • Firefox:
    Settings → Fonts & Colors
    Confirm the default font is set to Lato.

  • Safari:
    Preferences → Advanced
    Ensure Never use font sizes smaller than is unchecked.

4. Force refresh the page

After completing the steps above, perform a force refresh to reload all assets.

  • Windows: Ctrl + F5
  • Mac: Command + Shift + R

If text clarity issues persist after following these steps, contact Opus 2 Support for further assistance. Ensure your browser and operating system are kept up to date to avoid font‑rendering issues in the future.