Character page not loading

This Guidance is applicable to V7 any version.

Overview

 Summary of 1 possible reason why Character page not loading for all workspaces.

This would be the solution If character page is not loading and has an error code of

Failed to load resource: the server responded with a /entities/peers:1 status of 403()

Cause of reason: The issue above was due to the puppet did not do a proper replacement of coc.key.



Solution:

We need the coc.key to match the one under entities.application.

1) First we locate the coc.key under 

cat /mnt/data/private/jwtservice/keys/ coc.key. 

2) Open 2nd terminal and 

cat/var/lib/entities/application.properties

3) Do a comparison, if they did not match do a replace. Copy the key under coc.key and replace
the one in entities/application.properties.


4) Head to the frontend and do a refresh on the page, you should be able to see the character page now.




More information: https://opus2.slack.com/archives/C4ZR2MRBJ/p1722331689057449
 FD 111386

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