Getting started
- Quick start guide
- What's new?
Working with documents
- Documents and files
- The Documents page
- The Document viewer
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- Document links
  - Autolinking
  - How to create an autolink reference
- Stamps
  - Add/Edit Stamps
- Exporting documents and files
- Document and File metadata
Using AI
- Single document and transcript analysis
- Multiple document analysis using AI Workbench
Training
- Training Courses
Collections, Binders and Bundles
- Understanding Collections
  - Document collections
- Using Collections to work with documents
  - Creating a collection
  - Adding documents to a collection
- Exporting Collections
  - Exporting trial exhibit bundles (collections)
  - Exporting a collection with a custom sort order
Chronology worksheet
- Working with Chronology events
- Exporting Chronology data
  - How to export your chronology to Excel
  - Exporting Chronology and Linked Sources
Characters worksheet
- Characters
Transcripts and Designations
- Uploading transcripts
- Managing transcripts and designations
- Transcript exports
  - Exporting a transcript with designations
Projects
- Project management
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  - Views
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- Working with tags
Worksheet management
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Using Search
- The Search page
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Administration
- User management
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- Access control
  - How access control works in Opus 2
  - How to set access controls on documents
- Project archives
  - Archiving a Project
- Integrations
- Single Sign On
- Technical requirements
Portals
- Designing Portal pages
- Portal Components
Procedural Timetable and Tasks
- Procedural Timetable
  - Managing the Procedural Timetable
- Tasks
  - Using the Tasks Worksheet
  - Creating a Task from Highlighted Text in a Document
Frequently Asked Questions
- FAQs
  - How to correct for faded and difficult to read font
Developers
- Documents REST API
  - Obtaining a REST API authentication token
Hearings (Internal)
- Best Practise Suggestions
  - Deleting multiple custom bundles
- Document Stamping
  - Creating Document Stamps
- Replacing, Reordering, Manipulating and Amending Documents
- Solutions Operations Questions
- Tags
- Transcripts
- Uploading Documents and Applying Metadata

Known Citrix Issues

Modified on: Fri, 15 Nov, 2019 at 6:50 PM

A lot of our clients utilise a piece of remote workstation software called Citrix.

This means all of their work content is not carried out on their local machine, but a remote one, and is usually done for security purposes.

However sometimes they have issues when using the platform and Citrix together. This is not an issue with the platform, but rather Citrix and they should be contacting their IT Team to resolve it.

Here are some known issues you can provide as a starting ground for their IT Team.

Chrome version 77/78 issues

Steps to reproduce the problem:

On a Citrix server, running any chrome 77/78. Lock you screen.
All users on that Citrix server running Chrome, Chrome will stop updating the screen until ANY user unlocks their session on this same Citrix server.
Unlock the screen, all users can use chrome again.

What is the expected behaviour?

Chrome shouldn't trigger the fact that the screen is occluded when it is not.

What went wrong?

Screen goes blank and all Chrome browsers on that server will stop rendering until SOME citrix user unlocks their screen.

https://support.google.com/chrome/thread/19713332?hl=en

https://bugs.chromium.org/p/chromium/issues/detail?id=1024837&q=&colspec=ID%20Pri%20M%20Stars%20ReleaseBlock%20Component%20Status%20Owner%20Summary%20OS%20Modified